Returns & Exchanges

At Kristina Kitsos, we strive for perfection in every silhouette and offer a seamless return process for items in original condition within 14 days of delivery. We are dedicated to ensuring your sartorial satisfaction through effortless exchanges or full refunds on eligible luxury pieces.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the unworn items in their original packaging, ensuring all designer tags, authenticity cards, and protective seals remain intact.

3

Attach the Label

Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our atelier receives and inspects your return for quality compliance, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing